FAQ
Account management and security
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 8 Sept 20254,750
- How do I download my account statements?Published on 6 Nov 2024Updated on 8 Sept 202548
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 10 Oct 2025383
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 2 Oct 2025361
- How do I change my login password?Published on 22 Aug 2023Updated on 31 Oct 202518,652
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 15 Oct 2025335
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 4 Nov 202529,722
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 4 Nov 20255,660
- Passkey FAQPublished on 19 Mar 2025Updated on 29 Oct 202590
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 8 Sept 2025294
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 8 Sept 202522,489
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 8 Sept 20251,543
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 8 Sept 2025446
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 27 Oct 202525
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 8 Sept 202549
Showing 16-30 of 33 articles